Shabaz Anjum

System Engineer @Akamai Technologies

Bengaluru, IN

Planned and executed Disaster Recovery (DR) activities to ensure business continuity.•Managed and performed production releases for key applications, including Tableau, ODI, and Momentum, etc.•Oversaw the quarterly management and rotation of passwords to maintain security compliance.•Ensured seamless operations for internal business functions supporting Akamai customers.•Collaborated with cross-functional teams and business units to deliver high-quality application support and services.•Monitoring alerts and platform metrics to identify potential issues and provide initial first point of contact support.•Managed incident and service request life cycles, ensuring timely updates and adherence to SLA/OLA agreements for high-quality service.•Collaborating with engineering and platform teams to successfully deliver implementations, enhancements, and support to internal applications.•Building and maintaining a support and knowledge library to document issues and resolutions for our internal customer.•Ensuring smooth deployment of releases in Prod and Non-Prod environments.•Managed a diverse portfolio of on-premise and cloud applications, including Siebel, ODI, Oracle EBS, AEM, A360 (Tableau), Star, Search Akamai (Sinequa), Momentum, Hyperion, Bulwark, TRIRIGA, and more, ensuring optimal performance and availability.