Saranjeet Kaur
Technical Operations Manager @Stryker
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WORK HISTORY
Technical Operations Manager @Stryker
Acted as a strategic liaison between engineering, CloudOps, IT automation teams, and business stakeholders to align customer requirements with SaaS platform capabilities and drive successful project delivery outcomes.Designed and implemented AI and Copilot-based automations to generate knowledge articles from support cases, automate case classification and routing, and build Support GPT solutions delivering consolidated customer, server health, and product usage insights for cross-functional stakeholders.Led delivery of automation-led transformation initiatives, including Salesforce workflow automation and anomaly detection programs, reducing manual operational workload by over 70% and improving service response efficiency.Managed a Skill-Based Case Routing project, collaborating with IT automation teams to dynamically route customer tickets based on engineer expertise, priority, and product specialization, improving first-contact resolution and customer experience.Directed cloud automation and proactive monitoring initiatives to identify recurring infrastructure risks across customer environments, enabling early issue detection through telemetry analysis, SSL monitoring, disk utilization tracking, and usage trend insights.Spearheaded development of automated Server Health Reports (SHR) consolidating multi-source data into actionable dashboards, enabling Customer Success teams to proactively engage customers with risk mitigation and optimization recommendations.Partnered with AI and analytics teams to deliver an AI Coach initiative that automatically evaluated support engineer performance across customer tickets, improving quality assurance, escalation handling consistency, and data-driven operational decision making.
EDUCATION
Biju Patnaik University of Technology, Odisha
Bachelor of Technology - BTech, Electrical and Electronics Engineering
Sdsm School for Excellence
Physics ,chemistry and maths
Liverpool Business School
Master of Business Administration - MBA, Marketing
ABOUT SARANJEET KAUR
I’m a customer-focused professional with 10+ years of experience helping enterprise clients succeed across SaaS, Cloud, and B2B technology platforms. My expertise sits at the intersection of technology and customer success — translating complex technical needs into actionable strategies that drive adoption, retention, and measurable business outcomes.Over the years, I’ve worked in roles that combine relationship management, technical advisory, and data-driven insights — ensuring every customer maximizes value from their technology investment.Key strengths include:Building trusted relationships with enterprise clients and internal stakeholders (Sales, Product, Engineering)Managing post-sales engagement, adoption strategies, and success planningDriving automation-led process improvements and CRM integrations (Salesforce, JIRA, Zendesk, Boomi)Leading customer reviews and presenting usage insights that support renewals and growthCurrently based in London, I’m passionate about helping organizations enhance their customer experience and long-term success through proactive technical partnership and transparent communication.
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