Sarah M.

Information Technology Delivery Manager @Olympus Insurance Company

Jacksonville, FL, US

Manage IT vendors, budget, and procurementManage Office Facilities and MailroomTriage and assign customer requests, ensuring business & development prerequisites are met.Build and maintain positive and productive working relationships with customersAnalyze and report delivery metrics including resources, time, quality, and business support (SLAs) to upper IT managementManage Business and Quality Assurance Analysts to provide direction, guidance, and support.Coordinate developer, vendor, partner, and sponsor resources to ensure timely deliveries.Ensure that team maintains high level of competence and operational excellenceWork with IT upper management to create and maintain best practices (processes, procedures, and documentation)