Sandeep Anand

About Sandeep Anand

Product Leader | Strategy-Driven | Customer-ObsessedI’m a Product, Customer Experience, and Transformation Leader with over 15 years of experience building intelligent, scalable, and high-impact systems across Amazon, D’Decor, and Tata Consultancy Services. My career blends deep expertise in AI-led CX innovation, enterprise transformation, and digital product strategy—delivering measurable business value across US, CA, IN, UK, SG, and EU marketplaces.At Amazon, I led AI-driven CX transformation and automation across multiple global markets, modernizing routing intelligence, chat systems, and fraud controls. These initiatives eliminated 1.7M+ contacts, improved First Contact Resolution and RAP metrics, and delivered $10M+ in annual savings. I built ML/NLP-powered Voice of Customer (VoC) platforms that processed 460K+ new data points, generated 107M+ insights, and saved 840K+ review hours—empowering 42K+ global users to make faster, smarter decisions.I also led automation and governance programs that supported 10K+ CSAs and 2,200+ TMs, delivering a $4M+ annual productivity impact. My focus on data intelligence, system design, and predictive analytics has enabled operational excellence and elevated customer experience at scale.Previously, as Head of Product (Digital COE) at D’Decor, I built and launched DDecor.com, a $190M+ eCommerce business that transformed the company’s retail presence. I led cross-functional teams of product managers, engineers, and designers to integrate AI-driven personalization, data-led product insights, and seamless omnichannel experience, driving 139% sales growth and $37M in annual savings.At Tata Consultancy Services, I led cloud transformation programs, migrating 96 enterprise applications to AWS and saving $346M annually. I architected underwriting and claims systems that achieved 230 FTE savings and $138M in annual efficiencies through automation and intelligent process re-engineering.What excites me today is the intersection of AI, data, and human experience—creating systems that think, learn, and scale. I’m passionate about building future-ready organizations that leverage emerging technologies to transform customer experience, operational performance, and product innovation.If you’re driving transformation in CX, digital, or AI-enabled operations, let’s connect—I love collaborating on ambitious ideas that redefine what’s possible.#ProductManagement #Leadership #Strategy #CustomerObsessed #ExecutionExcellence

Experience

1. Customer Experience, Quality & Analytics Leader

   Amazon

   Jul 2022 — Present · Hyderabad, IN

   Senior leader driving global CX innovation, analytics, and digital modernization. Delivered $10M+ savings by eliminating 1.73M+ friction points across US, CA, IN, UK & SG. Built and scaled AI/ML-powered VoC platforms generating 107M+ insights and reducing 840K+ manual hours. Trusted advisor to VPs/Directors, improving executive decision velocity and aligning cross-functional teams on scalable product roadmaps.

Education

• Illinois Tech Stuart School of Business

  Post Graduate Program in Management for Executives, Product Management

  2017 — 2018

• Great Lakes Institute of Management

  Post Graduate Program in Management for Executives, Product Management

  2017 — 2018

• Siliguri Institute of Technology

  Bachelor of Technology, Computer Science & Engineering

  2007 — 2011

• Indian School of Business

  Business Storytelling and Executive Presence Programme

• DAV Hehal, Ranchi

  12th, English, Physics, Chemistry, Mathematics, Computer Science

  2005 — 2006

• Saint Francis School B. Deoghar

  10th, Maths , Science, English & Computer Science

  2003 — 2004

• Indian School of Business

  ISB Executive Certification on Product Management, Product Management