Theron Perna
Claims Manager and Business Leader
- Role
- Assistant Claims Manager at MMG Insurance
- Location
- Albany, NY, US
- LinkedIn followers
- 500 followers
About Theron Perna
Skilled change agent and claims operations leader with a proven track record of rebuilding claims teams and organizations by driving process improvements and optimizing workflows. I place a strong emphasis on leveraging technology to create efficiencies, enabling both leaders and individual contributors to concentrate on higher-priority tasks. With extensive experience in claims management and business analysis, I am dedicated to enhancing the customer experience through strategic process improvements.
Experience
Assistant Claims Manager
May 2024 — Present · Presque Isle, ME, US
Managed a diverse team of appraisers, reinspectors, and adjusters to ensure optimal customer satisfaction. • Led initiatives to implement business changes in claims handling and established best practices. • Collaborated with external partners, including and Copart, to negotiate contracts and enhance product offerings.•Facilitated potential company wide changes with Officers and Management Team with a strong focus on the future
Education
Union College
Bachelor's degree, Political Science and History
1988 — 1992
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