Therese Henderson
\"Go out into the world today and love the people you meet. Let your presence light new light in the hearts of people”.
- Role
- General Manager at LBA Hospitality
- Location
- Lexington, NC, US
- LinkedIn followers
- 500 followers
About Therese Henderson
With over 20 years experience in hotels, my passion is still intact. Guest satisfaction and teamwork are the key. If your employees are happy, your guests are happy.
Experience
General Manager
Jan 2024 — Present · Salisbury, NC, US
Education
Dorset Institute of Higher Education England
BTEC Higher National Diploma in Hotel and Institutional Management, Hotel/Motel Administration/Management
1988 — 1990
Walsall College of Technology England
BTEC National Diploma in Hotel and Institutional Operations, Hospitality and Recreation Marketing Operations
1986 — 1988
Skills
- Customer Service
- Rooms Division Management
- Encore
- Budgets
- Opera
- Sales Operations
- Revenue Analysis
- Hospitality Industry
- Restaurant Management
- Tourism
- Hiring
- Guest Service Management
- Holidex
- Purchasing
- Opening Hotels
- Guest Recovery
- Housekeeping
- Pre-Opening Experience
- Hotel Management
- Pre-Opening
- P&L
- Training
- Sales
- Revenue Forecasting
- Hospitality Management
- Customer Engagement
- Income Statement
- Lodging
- Customer Satisfaction
- Property Management Systems
- Hotel Administration
- Hotel Booking
- Hotels
- Operations Management
- Microsoft Excel
- Front Office
- Rooms Division
- Team Building
- Food & Beverage
- Yield Management
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