Therese Joy Florido
Payroll Support Specialist @ Rippling | CSU Long Beach Alum | MAIP 2024 Alum
- Role
- Payroll Support Specialist at Rippling
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Therese Joy Florido
Hi There!My name is Therese Florido and I am recent graduate majoring in International Business with a concentration in Marketing, minor in Comparative World Literature and a Business Analytics certification at California State University- Long Beach As a first generation Filipino- American, I have always placed a value on inclusivity. I am constantly looking for ways to grow my mindset, challenging my beliefs and embracing the uncomfortable through the people I connect with. The field of Marketing and Advertising aims to embrace that sense of inclusivity and risk that I am looking for, teaching me about the people around me every single day and giving insight on the world we live in. My Marketing Interests: Global Marketing • Entertainment Marketing • Account Management • Social Media Management • Project Management • Digital Marketing• Inclusive (Multicultural) Marketing • Advertising Tech
Experience
Payroll Support Specialist
Oct 2025 — Present
Maintain deep product expertise across payroll processing delivering accurate guidance and resolving issues with 95%+ accuracy/CSAT.Own 20-40+ cases weekly, responding quickly, troubleshooting root causes, documenting in CRM, and ensuring full resolution within SLA.Partner with Product and Engineering by surfacing customer trends and feedback, contributing to 10–15% reductions in repeat issues and improved feature adoption.
Education
California State University, Long Beach
Certification, Business Analytics Certificate
California State University, Long Beach
Bachelor of Business Administration - BS, International Business
2021 — 2025
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