Theresa Plummer
Corporate Communications Professional - Writing & Communications
- Role
- Sr Quality Investigator & Team Communications Lead at Capital One
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Theresa Plummer
Corporate Communications professional with over 11 years of experience in design…
Experience
Sr Quality Investigator & Team Communications Lead
Jul 2018 — Present · Wilmington, DE, US
Work with supervisors in multiple lines of business to manage projects related to providing trends and updates, and ensure requirements are maintained across teams and corporate sites. Provide quality reviews of investigations and deliver training to investigators. Lead team of editors for quarterly newsletter for AML Readiness Support Team; plan, edit, and create inclusive content. Schedule, organize, and facilitate learning meetings with team and supervisors to stay abreast of current topics; provide developmental feedback and weekly updates, and identify and escalate policy and procedure issues. Accomplishments include:Provided consulting for development of investigation manual for Financial Exploitation of Vulnerable Adults program that ensured adherence to policies and procedures.Provided consultation for development of training videos for fraud investigators to understand and reduce procedural errors.
Education
Saint Joseph's University
Bachelor of Arts - BA, English, Concentration: Writing, Minor: Political Science
University of Notre Dame
Master's degree, Education
Skills
- Writing
- Editing
- I Am an Expert in English Grammar.
- Communication
- Microsoft Office
- Collaborative Leadership
- English
- Tutoring
- Teaching
- Marketing
- Powerpoint
- Prezi
- Public Speaking
- Community Outreach
- Collaborative Problem Solving
- Lesson Planning
- Curriculum Design
- Higher Education
- Literature
- Microsoft Powerpoint
- Social Media
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