Theresa Calvert

About Theresa Calvert

With extensive experience partnering with IT professionals and C-Suite leadership, I…

Experience

1. Customer Service Concierge

   Austin Subaru

   Feb 2025 — Present · Austin, TX, US

   As the Concierge, I served as the first point of contact for customers, creating a welcoming and professional environment that set the tone for their dealership experience. I managed both in-person and phone interactions, ensuring that every guest received prompt and courteous assistance while maintaining a high level of organization and efficiency.With strong multitasking abilities, I seamlessly balanced greeting customers, directing them to the appropriate departments, setting up transportation, and providing key information—all while maintaining a friendly and professional demeanor. I adapted quickly to changing priorities, adjusting to the fast-paced nature of the dealership to support both customers and the internal team.I took pride in delivering exceptional customer service, ensuring that each client felt valued and well-informed. Whether it was calling customers to notify them that their vehicle was ready, assisting with the checkout process, or handling administrative tasks like data entry and filing, I remained detail-oriented and proactive in supporting daily operations.Key contributions included:Providing a warm, professional greeting to all guests and directing them to the appropriate department.Coordinating customer transportation needs and ensuring a smooth service experience.Managing inbound calls, answering inquiries, and relaying important information.Notifying customers when their vehicles were ready for pickup.Assisting with payment processing and checkout as needed.Handling administrative duties such as data entry, and organizing paperwork.Collaborating with advisors and other team members to enhance efficiency and customer satisfaction.My ability to anticipate customer needs, communicate effectively, and support dealership operations helped create a positive and seamless experience for both clients and staff.

Education

• Maven Analytics

  Data Analytics/Visualization/ Project Management

• Texas McCombs School of Business

  Data Analytics