Theresa Zurek
Managing Director, IT Service Management @United Airlines
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WORK HISTORY
Managing Director, IT Service Management @United Airlines
Currently head of IT Service Management responsible for leading the overall ITSM program, governance, process, and continual service improvement initiatives. Accountable for Incident, Problem, Change, Knowledge, Service Request, Availability, Asset and Configuration Management. Responsible for developing, analyzing and communicating all IT operational metrics to the IT Executive team and the Business. These metrics are consistently reviewed across the company and in Board of Director meetings. Accountable for a world-class global IT Service Desk.
EDUCATION
DePaul University
Bachelor's degree, Computer Science and Business Administration
SKILLS
ABOUT THERESA ZUREK
Accomplished IT Leader with a proven track record of managing 7x24 teams, supporting…
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