Theresa W.
Staff Technical Product Manager|ServiceNow
- Role
- Staff Technical Product Owner, Customer Workflows at ServiceNow
- Location
- Belmont, MA, US
- LinkedIn followers
- 500 followers
About Theresa W.
Senior IT Product Owner SUMMARY: Business Analyst/Product Owner with strong experience in several verticals from end-to end integration. Experience with large enterprise-wide, complex implementations that allowed the skill-set for the production/development of workflow studies, process decomposition, process re-engineering, business & process modeling skills, e-commerce; solutions analyst optimizing modules, reports, and attributes within Oracle. Effective facilitation in Agile and SDLC in Healthcare software Portals/Dashboards, Finance/Marketing/Channels/Order Management/Product Delivery. Ability to understand product design working with development teams, Business process knowledge. Conceptualize and document value-based business processes and direct the system configuration to achieve value. Excellent written, oral, and interpersonal communication skills. Strong written architectural design specification skills with the ability to communicate design requirements to development teams. Compose Business Requirement surveys for solutions providers and vendors to be more effective with deliverables. Effective in strategically enabling enterprise and e-Business solutions, while working with cross-functional, cross-organizational teams. Strong understanding of all SDLC phases and AGILE methodologies. RSA Archer (eGRCM) Applications/Modules -Cybersecurity/Operational Risk Management; IT Security Risk Management and Governance, including Application and Infrastructure Assessments, Archer Regulatory & Corporate Compliance; Third Party Management, Issue Management (Remediation, Policy Change Requests, Task Management, Policy Exception Requests for Archer APIs’ (resting) with other applications Scaled Agile Framework- Agile-Scrum; Scrum vs. Kanban, User Stories for Agile Scrum + Product Owner/Business Analysis ServiceNow, ITSM, ITIL, JIRA, Google Analytics, UML Certified, Microsoft SQL Resume to be provided upon request.
Experience
Staff Technical Product Owner, Customer Workflows
May 2021 — Present
Working closely with cross-functional Business Stakeholders, IT Operations and Business Leaders to help improve and streamline the Customer and Employee Digital Experience. Managed the digital transformation and integration on projects working with BUs as IT, Customer Success Squad, CSS, Support Tools, Legal and Regulated Markets on the Now Support Platform.
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