Theresa Softcheck

Chief Operating Officer @Everly

Chicago, IL, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2021 — Present

Chief Operating Officer @Everly

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Responsible for establishing best-in-class service for policyholders, brokers, and distribution partners while driving operational excellence in the U.S. Life Insurance market. This role ensures seamless execution of customer experience, underwriting, policy administration, and claims management, delivering market-leading solutions in a cost-effective and scalable way.Focused on building the right principles, values, operating models, and technology to enable Life Insurance operations to thrive in an evolving regulatory and competitive landscape. The team serves as the bridge between strategic vision and day-to-day execution, ensuring alignment with growth objectives, financial performance, and innovation in customer solutions.

EDUCATION

N/A

DePaul University

Bachelor of Arts (B.A.)

SKILLS

Customer ServiceTrainingWirelessCustomer Relationship Management (Crm)ExcelAccessWorkforce ManagementProcess ImprovementMicrosoft ExcelVendor ManagementIvrStrategy DevelopmentTeam LeadershipProject ManagementBusiness IntelligenceForecastingBusiness Process ImprovementProject PlanningCiscoCrmCall CentersResource ManagementSqlCall CenterStrategic PlanningMicrosoft AccessAnalyticsAcdTroubleshootingWireless TechnologiesIT OperationsLeadershipOperational EfficiencyStrategyMicrosoft Sql ServerTelecommunicationsAnalysisData AnalysisSix SigmaManagement

ABOUT THERESA SOFTCHECK

A visionary executive passionate about driving innovation and transformation in the…

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