Theresa Osburne
Director of HR, HR Business Partner Supporting Advantage Dental @Sun Life
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WORK HISTORY
Director of HR, HR Business Partner Supporting Advantage Dental @Sun Life
Lead HR strategy and operations for a team of three supporting 70+ practices across six states, serving 200+ providers and 600+ support employees; drive culture, performance, and capability building in a complex, growth oriented environment. Strategic Impact & Results• Built a comprehensive acquisition readiness framework that integrates onboarding and training to align newly acquired practices to the organizational mission. • Strengthened retention by embedding “stay conversations” into the mid year review process, deepening manager–employee feedback loops. • Designed and implemented Employee and Manager Onboarding Guides, elevating the new hire experience and boosting engagement. • Launched structured talent reviews for Practice Managers and Regional Dental Directors to accelerate leadership development and succession planning. • Established KPIs for all clinical roles, clarifying performance expectations and enabling measurable outcomes across the network. • Served as strategic advisor to Clinical Leadership to restructure Clinical Quality and implement a peer review model, enhancing oversight and delivering ~$300K annual savings. • Streamlined the Annual Performance Review process with Compensation COE and HRIS, improving alignment between individual objectives and organizational goals. • Partnered with Benefits COE and Marketing to launch a wellness campaign, improving well being and engagement across practices.• Led EEO data cleanup, strengthening compliance and enabling richer diversity analytics.• Supported portfolio evolution (new practice openings and strategic consolidations) to sharpen profitability and enable sustainable growth.
EDUCATION
City University, SHRM PHR
Business Management
University of Phoenix
Bachelor of Science, Business Management
Brigham Young University - Idaho
Vocal Performance
SKILLS
ABOUT THERESA OSBURNE
Innovative Human Resources Leader with over 20 years of expertise in designing and executing strategies that foster organizational growth and operational excellence across multiple states and healthcare facilities. The professional has a strong background in compliance, employee relations, and HR operations management.• Comprehensive HR leadership: Oversees HR strategy and operations for multiple states, supporting over 70 practices and 800+ employees, focusing on culture, performance, and capability building in growth environments. • Strategic HR operations management: Managed a remote team of 40 HR Generalists across seven states, supporting 58 hospitals and 1,100 clinics with employees, driving HR modernization and operational excellence with high engagement scores. • Trusted HR business partner: Provided HR consulting and leadership support for approximately 1,500 employees, specializing in employee engagement, workforce planning, union negotiations, and business realignments. • Extensive HR consulting and management experience: Delivered independent consulting services in policy development, legal compliance, talent acquisition, leadership coaching, and compensation programs; held senior HR management roles in medical, dental and veterinary industries overseeing multi-location operations.
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