Theresa Oaks
Director of Business Assurance at Comcast Cable
- Role
- Director of Business Assurance at Comcast
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Theresa Oaks
Experienced Director of Assurance with a demonstrated history of working in the telecommunications industry. Skilled in Operations, Implementation, Process Improvement, Contact Centers, Sales, building strong teams and developing leaders.
Experience
Director of Business Assurance
Mar 2018 — Present · Denver, CO, US
My team and I are responsible for the monitoring and implementing of Region internal controls to ensure functional areas are conducting operations in accordance with established guidelines, policies, procedures, and governmental and legal requirements. Additionally I ensure Regional processes align with Division and Company standards, and evaluate the efficiency and effectiveness of Regional policies and operations and drive Region process improvement.
Skills
- Workforce Management
- Fiber Optics
- Networking
- Solution Selling
- Voice Over Ip (Voip)
- Optical Fiber
- Docsis
- Call Center
- Telecommunications
- Metro Ethernet
- Telephony
- Broadband Access
- Managed Services
- Hfc
- Wireless
- Service Delivery
- Pri
- Vendor Management
- Troubleshooting
- Cross-Functional Team Leadership
- Team Building
- Management
- Contact Centers
- Product Management
- Cabling
- Broadband
- Sales
- Avaya
- Salesforce.com
- Direct Sales
- Customer Satisfaction
- Voip
- Computer Network Operations
- Sales Process
- Account Management
- Team Leadership
- Sales Operations
- Customer Retention
- Call Centers
- Customer Service
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