Theresa O.
Business Analyst @City of Toronto
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WORK HISTORY
Business Analyst @City of Toronto
Led end-to-end delivery of a PDF Inspection Tool and digital Plan Review System, improving review timelines by 35%.• Coordinated stakeholder workshops and captured technical/business requirements for cross-divisional modernization efforts.• Developed business cases, KPIs, and traceability matrices in support of digital transformation projects including the Application Intake Tool and ePlansoft Review’s File Circulation Tool.• Configured Amanda system to support automated submission and review processes.• Delivered data dashboards to support reporting and continuous improvement.• Conducted cost-benefit analyses for geospatial tool development versus external procurement, optimizing resource allocation. • Collaborated with cross-divisional teams, government agencies, consultants, and vendors to ensure successful implementation of IT projects.
EDUCATION
Federal University of Technology Owerri Nigeria
Bachelor of Engineering - BE
Tekedia Institute
Master of Business Administration - MBA
ABOUT THERESA O.
I am an experienced and strategic Business Analyst and Project Manager with over 10 years of experience leading enterprise-wide transformation, process improvement, and SaaS implementations across municipal, banking, consulting and retail domains. Skilled at delivering complex projects from concept through implementation while building stakeholder consensus and aligning solutions with organizational goals. Proven ability to analyze and optimize processes, develop business cases and cost analyses, and drive cross-functional collaboration. Passionate about leveraging data and technology to improve service delivery, reduce inefficiencies, and support innovation in the public sector. My technical proficiencies include but is not limited to: • Agile, Scrum, SAFe, Waterfall • Business Cases, RFPs, BRDs, FRDs, Traceability Matrices • Data Analysis, KPI Dashboards, Power BI, Tableau, SQL, Excel • Workflow Mapping, BPMN, UAT Testing • JIRA, Confluence, MS Visio, Figma, Miro My passion is for delivering services that go beyond organizational expectations, creating a win-win scenario for everyone involved. Want to talk? Connect with me via private message or email! I am always excited in making new acquaintances.
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