Theresa Miller

About Theresa Miller

I’m a Customer Success Account manager & Former Project manager with over 15 years…

Experience

1. Customer Success Account Manager

   Microsoft

   Mar 2021 — Present

   Led customers within Healthcare Organizations specifically on the Life Sciences and other industries\\\\nLead key partnerships across accounts & appointed strategists for high impact partnerships & develop key strategies & product roadmaps including cloud transformation, e-Discovery roadmap sessions & data analysis with Security Governance\\\\nFulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.\\\\nSaved customers over 30M in Business impact across the organization within support & ensured proper execution for resolution.\\\\nPartner with the customers and Account Team to prioritize and plan customer success programs across cloud and hybrid\\\\nDefine business outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization; work with customer engineers for training & workshops to support digital journey and resolve problems within customer environments\\\\nTrack, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate.\\\\nLed customers in specific programs and projects to support digital transformation;\\\\nVolunteer for Engineering Groups such as Technical Women at Microsoft & participate in Employee Resources Groups such as Diversity & inclusive initiatives such as D&I Lead in the CSAM community, Black at Microsoft for the National DC area, & women at Microsoft.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n