Theresa Miller

About Theresa Miller

Results-oriented insurance executive and advocate for courageous leadership and innovation. Broad Claims and IT experience. Demonstrated leadership skills in areas of strategic planning, program management, process design and continuous improvement that allow for the following: • Development and delivery of short-long term strategic plans. • Ability to operate in a matrix organization that requires solid knowledge level of all functional areas. • Ability to adapt and innovate in a rapidly changing environment to meet market needs. • Analyzing and improving operational efficiency through organizational and technical change • Organization, designing and execution of multiple projects in a team oriented environment under strict time and budget constraints. • Achieve operational excellence by instilling courageous leadership, innovation and continuous improvement. CORE COMPETENCIES Strategic Planning & Tactical Execution Innovation - System & Process Improvement Business/IT Application Development PMO Governance & Methodology Culture of Customer Experience Program Delivery - Portfolio/Project Management Continuous Improvement Operational Risk Financial Performance Collaborative Team Leadership Relationship Building Organizational Effectiveness & Execution Talent Development & Management Lean Six Sigma Software Development - Agile/Waterfall/Hybrid Current role- Responsible for setting the vision, direction, integration, and the implementation strategies related to Cross-Discipline (Auto/Property/Casualty). Continuous Improvement and Licensing areas- Successful track record identifying inefficiencies and leveraging technology to streamline processes- Proven ability to drive actions to achieve goals - Demonstrated ability to elevate the performance of teams to drive efficiencies, continuous improvement methodologies while improving the customer experience- A highly engage leader with excellent analytical and organization skills with strong attention to detail- Top-tier Leadership Effectiveness results Leadership Philosophy: Develops highly cohesive cross-functional teams that collaborate, challenge traditional operating models/processes to elevate performance and ensure that every employee is a highly engaged leader. As a leader I support inclusive diversity, cultural and business transformation while developing strategic initiatives to improve processes to achieve/exceed goals.

Experience

1. Senior Manager

   Capgemini

   Nov 2021 — Present · Chicago, IL, US

Education

• Illinois State University

  B.A ., Business Administration

  1987 — 1989

• Lincoln Land Community College

  Associate in Science

  1985 — 1987