Theresa Henson
Senior Business Manager, Commercial Operations @ServiceNow
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WORK HISTORY
Senior Business Manager, Commercial Operations @ServiceNow
US
As Senior Business Manager to the Global VP of Commercial Operations at ServiceNow, I turn strategic direction into operational clarity and execution across Pricing, Deal Operations, and New Product Introduction. I act as an integrator and extension of leadership—synthesizing information, structuring cross-functional work, and providing the context leaders need to make high-quality decisions. I orchestrate business rhythm across leadership forums, AMAs, calibration cycles, operational reviews, and strategic alignment meetings, ensuring teams stay focused, prepared, and aligned. My work simplifies ambiguity, improves decision velocity, and strengthens execution across Commercial Operations.
EDUCATION
Union Public Schools
Buiness Computer Technology
Tulsa Community College
Associate of Science - AS, International Business
Oklahoma State University
Bachelor of Science - BS, International Business
SKILLS
ABOUT THERESA HENSON
I believe clarity accelerates performance. For more than 20 years, I’ve helped organizations simplify complexity, strengthen cross-functional execution, and enable leaders to operate with focus and impact. I currently serve as Senior Business Manager to the Global VP of Commercial Operations at ServiceNow, driving operational planning and execution across Pricing, Deal Operations, and New Product Introduction. My work centers on creating alignment, improving decision quality, and ensuring strategic priorities translate into measurable results.Previously, I supported the global GTM Role Clarity initiative across Sales, Customer Outcomes, and Alliances, where I led the operationalization, activation, and measurement of the program. This work embedded clear expectations into field rhythms and improved alignment at scale.Recognized through ServiceNow’s NOW Stars Award, I’m also a Gallup-Certified Strengths Coach who helps leaders and entrepreneurs operate with purpose and confidence.My focus is simple, create clarity that enables people, teams, and organizations to thrive.
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