Theresa Ernst
Ecommerce Business Owner @S.A.F.E. Management
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WORK HISTORY
Ecommerce Business Owner @S.A.F.E. Management
Las Vegas, NV, US
Serve as point of contact to provide knowledge and educate customers on purchases • Resolved emails and live chat inquiries from customers related to product purchases, performance, and delivery status to customers. • Supported and engaged with customer via Social Media on Facebook, YouTube and Instagram to resolve customer complaints and improve customer relations.• Performed technical troubleshooting procedures in order to resolve customer issues until a solution was determined.• Owned customer-facing issues and collaborated across teams in order to fully resolve each issue.• Resolve customer inquiries for technical issues related to mobile apps and web platform via electronic chat • Finalize financial transactions and web applications• Deliver a positive customer service sales experience• Create standardize answers to optimize the customers experience• Create social media and website content • Monitor feedback related to advertisements campaigns with analytics• Track customer preferences using metrics
EDUCATION
University of Phoenix
Bachelor of Applied Science (B.A.Sc.)
American Academy of Vedic Art and Science
Certification Program (CVA)
SKILLS
ABOUT THERESA ERNST
Event Operations and Security professional with extensive experience supporting…
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