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Theresa Delbou

Senior Manager, Dallas Regional Office @Texas Mutual Insurance Company

Dallas-Fort Worth, TX, US
EMAILS
[email protected]
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2015 — Present

Senior Manager, Dallas Regional Office @Texas Mutual Insurance Company

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Manage, coach, and motivate regional claim staff to ensure effective performance and excellent customer service delivery.•Ensure compliant claim handling per Texas Workers\' compensation laws and rules.•Perform strategic planning, budgeting, and goal setting for the regional claims department.•Collaborate with other regions and divisions to maintain successful organizational operations.•Drive innovations and continuous improvement to ensure competitive advantage.•Apply industry expertise to maintain effective relationships with policyholders, agents, and other industry contacts.

EDUCATION

N/A

Diablo Valley College

Management Studies

N/A

Strayer University

Bachelor of Business Administration - BBA

SKILLS

Commercial InsuranceClaims ManagementStrategic PlanningManagementTeam BuildingNational Account ManagementClaims AdministrationMedicareClient ServicesClaim InvestigationExecutive ManagementProperty & Casualty InsuranceOperations ManagementProcess ImprovementLegal LiabilitySales ProcessSalesRisk ManagementOperational EfficiencyLeadershipCustomer SatisfactionNew Business DevelopmentCustomer Relationship Management (Crm)InsuranceStrategyWorkers CompensationBusiness Process ImprovementCustomer ServiceFinancial ServicesCrmCustomer FocusMarketingHealth InsuranceManaged CareHealthcareBusiness DevelopmentDriving ResultsContract NegotiationOutsourcingAccount Management

ABOUT THERESA DELBOU

Claims administration and managed care leader with cross-functional expertise in client…

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