Theresa Bontempo
Director of Customer Success
- Role
- Director of Customer Success at Shift
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Theresa Bontempo
Experienced Customer Success Manager and Implementation Project Manager with a demonstrated history of working in the SaaS industry while managing a book of business. Skilled in understanding components of HRIS solutions (applicant tracking and recruitment, payroll, benefits administration, and onboarding), project management, customer relationships, mitigating churn, contract renewals, and software configuration.
Experience
Director of Customer Success
Jul 2024 — Present · Chicago, IL, US
Following UPshow\'s aquisition by Everpass Media, Shift is now its own company. I was promoted to Director of Customer Success due to my focus and expertise on the Shift product during my tenure at UPshow. I manage a team of Customer Success Managers to support our existing and growing customer base.
Education
Georgia Institute of Technology
German Language and Business
2011 — 2011
The University of Georgia
Bachelor of Arts (BA)
2008 — 2012
Skills
- Microsoft Excel
- German
- Leadership
- Salesforce.com
- Microsoft Project
- Management
- Social Networking
- Cold Calling
- Customer Service
- Marketing
- Microsoft Office
- Sales
- Marketing Strategy
- Saas
- Italian
- Project Management
- Account Management
- Online Advertising
- Crm
- Relationship Building
- Analysis
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