Ghazy Padmakoesoema
- Role
- Digital Workspace Analyst at McGraw Hill
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
Experience
Digital Workspace Analyst
Jul 2022 — Present
o Ticket Queue Management: Regularly monitor and prioritize the ticket queue in ServiceNow, addressing Incident (INC) and Onboarding (ONB) tickets promptly to meet service level agreements.o Onboarding Support: Facilitate new employee onboarding by setting up required equipment (laptops, Macs, monitors) and ensuring a seamless start with necessary system access and tools.o Equipment Return Processing: Manage the return of IT equipment from current users and terminated employees, ensuring proper handling, documentation, and condition checks for laptops and peripherals.o Hardware Asset Records (HARs): Create and update HARs in ServiceNow for various devices, including laptops, Macs, and monitors, maintaining accurate inventory records and lifecycle management.o Knowledge Base (KB) Maintenance: Develop, update, and maintain knowledge base articles, ensuring that documentation is accurate, accessible, and useful for both IT staff and end users.
Skills
- Customer Service
- Python
- Java
- Microsoft Excel
- Powerpoint
- Teamwork
- Public Speaking
- Microsoft Word
- Microsoft Office
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