David West

About David West

I’m a Customer Success leader with a knack for building high-performing teams that drive…

Experience

1. Customer Success Manager

   Onramp

   Aug 2024 — Present · US

   OnRamp Technologies specializes in customer onboarding software designed to streamline the onboarding process for businesses. The company focuses on enhancing customer experiences by automating workflows, providing visibility into project progress, and facilitating communication through an intuitive, no-code portal. This approach helps businesses reduce onboarding times, improve customer engagement, and ultimately drive revenue growth by ensuring customers achieve their desired outcomes with the product.As a Customer Success Manager at OnRamp, my role involves ensuring customers successfully adopt and utilize the company\'s software. This includes guiding clients through the onboarding process, addressing their needs, and fostering long-term relationships to enhance customer satisfaction and retention. Key responsibilities include monitoring customer health scores, facilitating renewals, and collaborating with other teams to optimize the customer experience. Leverage CRMs (Salesforce & Hubspot) and automations to identify opportunities for expansions and renewals.

Education

• San Diego State University

  Bachelor's degree, Communication, Marketing

  2002 — 2004

Skills

• Account Management
• Sales Management
• Sales
• Team Leadership
• Client Rapport
• Creative Strategy
• Revenue Protection
• Team Motivation
• Negotiation
• Collaborative Problem Solving
• Social Media Marketing
• Marketing
• Microsoft Office
• Management
• Leadership
• Customer Service