Quan Vu

About Quan Vu

How did I get promoted for 4 straight years and climb my way to the top of IT Management for the largest dental company in the world? I\'m passionate about creating teams and helping them grow. Here\'s my story: I was hired by the CTO to start a Tech Support team because I was technical with a personality. Things started a little slow but once our new BruxZir product caught fire in the market, I got promoted to Supervisor and hired, trained, and grew the team steadily. On a separate venture, the CTO wanted to start an all-digital dental team. I was given the opportunity to do it – and well – I did it. I built a team and automated the order entry of thousands of digital cases per month. With the success, I was promoted the following year to Manager where I would begin my journey to build an expansive IT Operations team starting with the Service Desk. I was given ownership of the Helpdesk team which I then reorganized into separate Service Desk and Desktop Support teams, and implemented SCCM which allowed us to scale effectively with the business. As the teams excelled and grew, I landed a Sr. Manager role and this time the stakes and goals were much bigger as I inherited Software QA, ERP/CRM, and Business Analysts from the VP to allow her to focus on strategic planning. The larger stakes led to bigger wins for the teams as we implemented Selenium automation testing while the BAs were realigned to \"two pizza\" software development teams. Somewhere in between I started a Professional Services team from scratch and helped turned it into a multimillion dollar business. We\'re currently in the midst of developing a custom dental management system and completing our digital transformation. Today as Senior Director of Cloud & Infrastructure, I\'m responsible for the biggest team within IT with direct ownership in DevOps, Platform/SRE, FinOps, Cloud Security, Network/Servers/VoIP infrastructure, IT Support, Desktop, Enterprise Apps, ServiceNow, Procurement/Contracts, Audio/Visual, Tech Support, and 24/7 Operations. I’m also part of the Senior IT Leadership team overseeing the best dental technology company on the planet. What I\'m most proud of is helping teams and individuals achieve their career goals. I\'m personally inspired by Jim Collin\'s book, Good to Great, and my energy goes into being a Level 5 leader to transform a good team or organization to a great one. When I\'m not wearing a white shirt and tie (yeah I know), I enjoy coaching Select baseball, traveling with the family, cooking a good meal and enjoying it with a cab.

Experience

1. Sr Director - Cloud & Infrastructure

   Glidewell Dental

   Dec 2021 — Present

   Leads all IT back office activities including CapEx/OpEx.Owns global infrastructure responsible for cloud strategy, security, cost, crafts vision for the future, and drive results.Partners with business heads, drives technology to deliver on enterprise strategic initiatives.

Education

• California State University, Fullerton

  BA, Business Management

  2001 — 2005

• Orange Coast College

  Associate of Arts - AA

  1999 — 2001

Skills

• Customer Service
• Sharepoint
• Servers
• Management
• Business Analysis
• Active Directory
• Software Documentation
• Sdlc
• Process Improvement
• Disaster Recovery