Peter Johnson
Customer Success @ Microsoft
- Role
- Senior Customer Success Account Manager at Microsoft
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Peter Johnson
INTEGRITY - EMPATHY - COMMUNICATION - WORK ETHICTechnically inclined, Customer Success and Sales Leader, with 16 years of experience in Customer Success, Sales, Operations and Management. A player/coach with experience leading and mentoring successful teams. A proven track record of acquiring and growing local, national, and international customer accounts. A history of providing world-class customer service and personalized sales solutions, while consistently exceeding sales objectives. A creative, with the proven ability and experience to build departments from the ground up. A team player and self-starter, striving for the best solutions to benefit all stakeholders involved. I am passionate about utilizing innovative technology to help digitally transform and modernize companies, from boutique to enterprise. The world is experiencing an unprecedented digital shift and business processes are dramatically changing. Companies are driving efficiency into their workflows and supply chains, while elevating their employees to higher levels of customer service and success.I’m proud to be on the front lines of this innovative new digital age, partnered with incredibly smart and passionate colleagues at Microsoft, to empower every person and every organization on the planet to achieve more.Current Favorite Book List- AI Super Powers (Kai-Fu Lee)- Dare to Lead (Brené Brown)- Think Like a Monk (Jay Shetty)- Mindset (Carol S. Dweck)- Upstream (Dan Heath)- Hit Refresh (Satya Nadella)- Shoe Dog (Phil Knight)
Experience
Senior Customer Success Account Manager
Sep 2021 — Present
2024: Winner - Microsoft Americas Enterprise Living Our Culture Award for Customer Experience and Success2024: Winner - Microsoft Americas West Midwest Region Customer Success Impact Award for Technical Excellence.2023: Winner - Microsoft West Midwest Region Customer Success Impact Award for Technical Excellence.2022: Promoted within role, establishing myself as a Customer Success leader, and broadening the scale at which I engage with internal and external stakeholders. 2022: Winner - Microsoft Top Sub/Top Team Award - US West Enterprise2021: Winner - Microsoft Hero Award – Connected Customer Experience**Strategic Global Account Team Leadership Role**Focused on Customer Success Management**Leading program/project management delivery**For Fortune 500 Strategic Enterprise Customers
Education
Whitworth University
Bachelor of Arts, Business Management
Skills
- 3pl
- Shipping
- Project Planning
- Supply Chain
- Transportation
- Strategic Communications
- Customer Service
- Warehouse Operations
- Strategic Planning
- Start-Ups
- Leadership
- Warehousing
- Pricing
- Microsoft Excel
- Negotiation
- Microsoft Office
- Sales
- Trucking
- Business Strategy
- Freight
- Logistical Planning
- Operations Management
- Third-Party Logistics (3pl)
- Inventory Management
- Inventory Control
- Coaching
- Forecasting
- Purchasing
- Process Improvement
- Logistics
- Training
- Customer Satisfaction
- Strategic Leadership
- New Business Development
- International Business
- Supervisory Skills
- Cross-Functional Team Leadership
- Transportation Management
- Marketing
- Supply Chain Management
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