Theora P.
Packaging Operations Supervisor @DHL Supply Chain
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WORK HISTORY
Packaging Operations Supervisor @DHL Supply Chain
Bolton, ON, CA
Plan and prioritize daily labor schedules for 60+ associates and coordinate with agencies to manage 20–50 temporary workers per shift, minimizing unplanned overtime.🧠 Lead daily operations for 5+ packaging lines, ensuring a safe, clean, & compliant work environment for 60+ associates while maintaining high safety and quality standards. Track and report weekly KPIs on material availability, labor hours, & productivity in Power BI and Excel, supporting site management with data-driven decisions. Reduced material-related downtime by 22% and improved on-time production completion to 98% by aligning daily shift planning with production forecasts. Supervise troubleshooting activities to restore system downtime quickly & maintain workflow continuity in high-volume operations. Applied Lean manufacturing and 5S principles to drive process improvements, including reorganizing packaging storage to reduce retrieval time by 35%.🧾 Maintain inventory integrity across SAP and Nulogy systems, including timely & accurate receiving, picking, shipping, & cycle counts. Document & deliver SOPs for shift handovers, equipment operations, & ECR packaging compliance; ensure accurate shift communication through pre-shift meetings & performance boards. Identify accessorial activity & ensure documentation for any operational work outside contractual obligations. Ensure adherence to customer requirements by supporting daily contract execution, supply chain performance reviews, & end-of-shift performance reporting. Coach & evaluate associate performance; supported onboarding, training, & retention strategies for 15+ staff members.🤝 Collaborate across regional DHL sites to share labour & align on safety and continuous improvement initiatives. Certified GoGreen Specialist & named \"GoGreen Champion 2021\" at the Coleraine site. Graduated from DHL Supervisory Academy (2023); active as a College Recruit, ROLE Committee Member, & DHL Group Ambassador.
EDUCATION
Vung Tau High School
Secondary School Diploma
Schulich School of Business - York University
Master's degree
Humber College
Bachelor of Commerce - BCom (Honours)
Humber College
Global Citizenship Certificate
ABOUT THEORA P.
Have you ever stopped to think about how a simple package actually finds its way to your…
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