Syed Ali

About Syed Ali

I am an accomplished professional delivering over 15 years of career success repeatedly structuring high-performing staff, streamlining processes, and implementing supporting ideas to reduce expenditures, boost productivity, and increase profits in consumer electronics domains. My dexterity lies in managing customer service issues in a timely manner and creating effective CS procedures, policies, and standards. Demonstrated excellence in managing & leading large teams for leading successful process operations & experience in developing procedures, and service standards for business excellence. Over time, I have proved my excellence in identifying & implementing industry best practices, strategies, and processes to support a best-in-class service experience. I possess demonstrated understanding of assessing customer feedback, evaluating areas of improvement & providing critical feedback to the associates on improvements, and achieving higher customer satisfaction matrices. • I’ve successfully defined & negotiated the effective utilization of resources in line with service specifications, led resource planning and MI teams to plan the required resource in conjunction with business objectives and service level agreements • Outstandingly front-led the development, continuous improvement, delivery of customer service and the strategic development of operational requirements, processes,es and technology, to deliver key service outcomes for customersWork Experience:Experience 1Company Name: Reliance Digital Retail Ltd. · Full-time.Title: Service Manager – (Bharatpur, Dholpur, Tonk, SawaiMadhopur and Karauli).Location: RajasthanTime Period: July’22 – Present Experience 2Company Name: Samsung India Electronics Pvt Ltd · Full-time.Title: Dealer Support Manager – Jaipur Zone.Location: RajasthanTime Period: Sep’16 – June’22 Experience 3Company Name: Just Dial Limited.Title: Senior Process AssociateLocation: Jaipur- RajasthanTime Period: Apr 2015 - Sep 2016.

Experience

1. Area Service Head

   Havells India Ltd

   Mar 2024 — Present · Jaipur, IN

Education

• University of Rajasthan

  Bachelor of Commerce (BCom), Accounting and Business/Management

  2009 — 2014

• Jaipur National University

  Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services

• RRD PODDAR SEN SEC SCHOOL

  Bachelor of Commerce (B.Com.), Accounting and Business/Management

  2007 — 2009

Skills

• Operations Research
• Data Analysis
• Mis
• Employee Engagement
• Sales Presentations
• Performance Appraisal
• Marketing Management
• Call Centers
• Business Development
• Operational Planning
• Service Delivery
• Executive Development
• Strategic Financial Planning
• Business Analysis
• Outsourcing
• Economics
• Operational Excellence
• Sales Operations
• Customer Service
• Aviation
• Offshoring
• Marketing
• Analytics
• Logistics Management
• Production Support
• Vendor Management
• Management
• Hospitality Industry
• Product Management
• Customer Support
• Team Management
• Human Resources
• Hospitality
• Sales
• Microsoft Excel
• Hotel Administration
• Performance Management
• Crm
• Screening
• Customer Centric Solutions