Theodore Travis

IT Specialist @Internal Revenue Service

Chicago, IL, US

Serve as senior customer technical analyst and IT systems administrator on a Windows platform supporting end users nationwide. Troubleshoot and resolve complex problems in a manner that minimizes interruptions in customers’ ability to carry out critical day to day business activities. Configure laptops and desktops according to government regulations; software installation, Terminal IDs (IDRS), BIOS settings and antivirus. Deploy network and standalone printers, scanners and faxes. Accomplishments consist of:* Providing training and assistance to Tax Law Enforcement agents, officers and managers on computer usage and critical security protocol.* Led the IDRS pilot program for the territory and created the user manual that was implemented for the nation.* Exceeded quota of completed machines per week of nationwide refreshment project of 30% totaling a little over 200 machines in a 3 month period.(About 16 machines a week)* Was the point of contact for IT department and orchestrated the floor move of desk side equipment at Chicago Headquarters.* Sole technical desk side support of the downtown office for second quarter 2014 achieving customer satisfaction ratings of 85%.(950 employees)* Interpret and make recommendations to management on IT asset policies and implementing instructions.* Managed over $5 million of Government computer equipment.