Theodore Chin
Information Technology Technician @Toronto Catholic District School Board
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WORK HISTORY
Information Technology Technician @Toronto Catholic District School Board
Toronto, ON, CA
EDUCATION
National Institute of Broadcasting
Diploma, Radio & TV Broadcasting
Seneca Polytechnic
Diploma, Radio & Television Production
SKILLS
ABOUT THEODORE CHIN
Goal-oriented IT Professional | Technical Support Expert | Enhancing User SatisfactionGreetings! I\'m Theodore Chin, a seasoned IT professional with over 15 years of experience in delivering exceptional technical support and optimizing systems for peak performance. Achievements: SharePoint Specialist: Drove a 20% increase in system stability, earning a promotion to Colleague Solutions Specialist within one year. Helpdesk Excellence: Achieved a 98% issue resolution rate during after-hours support at Freedom Mobile, earning positive feedback from a diverse subscriber base. System Upgrades: Managed seamless learning management system upgrades, minimizing downtime to less than 2 hours. Process Optimization: Implemented a centralized documentation system, reducing response time by 25%, and developed a troubleshooting guide that decreased support ticket volume by 30%. Skills: Software Deployment & Configuration Technical Troubleshooting Systems Optimization & Networking Mobile Device Management (iOS, Android) SharePoint, Office 365, Teams, Intune Vendor Coordination & Procurement Customer Relationship Management Process Improvement & Documentation Let\'s Elevate Your IT Experience!Enthusiastic about driving excellence in IT support, I bring a track record of success and a versatile skill set. If you\'re looking for a determined Technical Support Analyst or IT leader, let\'s connect! Reach out to me at c••••••••@gmail.com.Let\'s discuss how my expertise can contribute to your team\'s success.Best regards,Theodore Chin
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