Theodis Lee

Experience

1. Senior Property Adjuster

   USAA

   Sep 2025 — Present · San Antonio, TX, US

   Manages claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage.* Partners with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination.* Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.* Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving moderate complexity policy terms and contingencies.* Determines and negotiates moderate complexity claims settlement. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.* Maintains accurate, thorough, and current claim file documentation throughout the claims process.* Applies proficient knowledge of estimating technology platforms and virtual inspection tools; Utilizes platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims.* Applies working knowledge of industry standards of inspection, damage mitigation and restoration techniques.* Serves as an informal resource for team members.* Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.* Supports workload surges and catastrophe (CAT) response operations as needed.* Works various types of claims, including ones of higher complexity.* Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.