Theo Blume
Embracing Challenges and Creating Solutions
- Role
- Help Desk Engineer at Kaseya
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Theo Blume
Some of my key skills: Customer Service/Troubleshooting: I have a keen eye for…
Experience
Help Desk Engineer
Jul 2025 — Present · Orlando, FL, US
Provide Tier 1 support for desktops, laptops, mobile devices, printers, and peripherals.Troubleshoot issues related to Microsoft 365, Windows OS, Exchange Admin, Google Workspace, and VPN/Wi-Fi connectivity.Resolve incidents and service requests using ITSM tools and follow ITIL best practices.Maintain accurate documentation of issues and resolutions in the help desk system.Escalate complex issues to appropriate teams while ensuring timely follow-up.Collaborate with global IT teams to support onboarding/offboarding and hardware provisioning.
Education
Louisiana State University
Informational Systems and Analytics, Business and Computers
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