Thennarasu K

Branch Manager @DBS Bank

Major Achievements:1. Awarded Award of excellence in Branch Head Club Qualifier for outstanding contribution in bancassurance business in July 20242. Awarded Certificate of Excellence for achieving H1 2024 target in SA, CA Values and Nos3. Awarded Certificate of Excellence for being Cluster Topper in CASA+TD topper in June 20244. Awarded Certificate of Excellence for Best Performance in New To Bank Business Achievers in June 2024KEY RESULT AREAS: Branch Management – Growth in Branch Profitability, New to Bank Acquisition, Incremental CASA Values, Customer Service, AML, KYC, Audit, Risk, Compliance, Team Management, Retail & Trade Forex, Sales, Life Insurance, General Insurance, Retail Asset Products, NR Services, Digital migration, Productivity of employee, Training & Development of the Team. AML, Risk, Compliance, KYC, Audit – Transactions Monitoring, Customer Due Diligence, Enhanced Due Diligence, Suspicious Transaction Reporting, Fraud Reporting, Risk Events, People Risk, Process Risk, External events risk, Legal & compliance risk, Corporate Compliance, Regulatory Compliance, Physical surprise verification on Branch operation and Service Parameters, Employee Accounts Monitoring, Adhering to KYC Norms. Team Management – Carrier Growth Elevation, Decision Making, Problem Solving, Team Mentoring, Goal Setting, Skill Enhanced, Training, Focus on Learning and Development of Team Members. Customer Service – Charted Service Management in Branch, Handled Complaints Management with Zero Escalation, Attentive to Customer Queries, Prompt response on customer service requests, Empathy, Created Customer Feedback System for Process Improvement