Nikit Sharma
Sales support Associate at MongoDB
- Role
- Sales Support Associate (Salesforce) at MongoDB
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Nikit Sharma
Sales Operations and GTM Operations professional with 6+ years of experience supporting…
Experience
Sales Support Associate (Salesforce)
Aug 2022 — Present · Gurugram, IN
Offer Tier-1 support to sales teams by managing various Salesforce objects,including Users, Accounts, Opportunities, Territories, Leads, Sales tools, andContacts.• Acting as a DRI for the Account & Opportunity Squad, ensuring Salesforce dataaccuracy per SOPs.• Create and maintain Zendesk documentation to streamline SalesOps onboardingand training, published 10+ articles.• Execute bulk data updates using DemandTools and Data Loader.•Oversee user management, hierarchy audits, and sales data integrity incoordination with department heads.•Extract and analyze MongoDB data to generate Salesforce reports anddashboards.•Audit and optimize sales tools like Clari, ZoomInfo, Chorus, Outreach, and SalesDirector.•Manage sales team data from onboarding to termination across Salesforceobjects.•Implemented process improvement & automation to match the right CustomerSuccess team members with accounts and opportunities, reducing manual workand ensuring accurate processing of records without business impact.
Education
Manipal University Jaipur
B.A(J&MC), Mass Communication/Media Studies
2015 — 2018
Institute of Management Technology, Ghaziabad
PG Program in Management , Management
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