Naomi W.

Implementation Manager @Dazos

Boca Raton, FL, US

Lead the end-to-end implementation of the Dazos software suite, including CRM, Business Intelligence, and Marketing Reports, for multiple clients simultaneously• Translate complex business requirements into tailored, scalable CRM solutions through customized workflows, reports, and best-in-class processes• Ensure timely execution of implementation activities and client-facing sessions, aligning with milestones and success metrics• Serve as the primary point of contact for new client onboarding, setting clear expectations and building strong stakeholder relationships• Collaborate cross-functionally with Product, Engineering, and Customer Success teams to support complex client needs and seamless integration configurations• Monitor implementation progress and proactively address risks or blockers to maintain project momentum and client satisfaction• Participate in strategic initiatives, including product training and cross-functional knowledge-sharing sessions• Develop and refine internal best practices, project standards, and methodologies to increase the efficiency and impact of the implementation team• Contribute to documentation efforts, knowledge management systems, and service automation tools to enhance scalability and repeatability• Champion a positive, mission-driven client experience that supports behavioral health organizations in optimizing operations and improving patient engagement

Wesleyan University

Bachelor of Arts (B.A.), English (Major), Writing Certificate