Mous Tawfik

Strategic Renewals Account Manager (Revenue Strategy & Operations Focus) @Zengrc

I lead retention and forecasting strategy across a multimillion-dollar SaaS portfolio, driving predictable revenue outcomes through data, automation, and executive alignment.At ZenGRC, I’ve designed and deployed AI-assisted forecasting frameworks that increased multi-year renewal conversions by 6× and improved renewal predictability across the organization. I collaborate closely with RevOps, Finance, and Customer Success leadership to standardize renewal governance, unify data sources, and strengthen forecast accuracy.I also built and launched a Confluence-based “CX Intranet” that centralized our operating model — connecting playbooks, processes, and performance visibility across post-sales functions. Through automation and system design (Salesforce, Metabase, Gong AI), I’ve reduced manual reporting by 40% and delivered actionable insights that drive retention strategy and executive decision-making.Core focus areas:Revenue Intelligence • Forecasting Accuracy • Renewal Optimization • AI-Enabled Automation • Post-Sales Operations • Cross-Functional Enablement