Themis K.
Technical Support Engineer @Verkada
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WORK HISTORY
Technical Support Engineer @Verkada
London, GB
Provided exceptional technical support across multiple channels for all Verkada product lines enhancing customer satisfaction with an average score 6.8/7 and resolving ticketsExecuted full-stack troubleshooting of IoT devices, identifying root causes through comprehensive analysis of hardware (Linux), network (Wireshark) and backend logs (AWS DynamoDB/Athena/CloudWatch)Enabled enterprise customers to maximise platform value by delivering tailored guidance, supporting identity provider integrations (SCIM, SAML SSO for Microsoft Entra ID, Okta) and third-party systems via our public APIInvestigated service disruptions reported by users, utilizing logging and tracing tools (Postman, Datadog, HAR) to narrow down potential root causes before escalation to engineering, reducing resolution times
EDUCATION
UCL
MSc, Telecommunications with Business
National Technical University of Athens
Master of Engineering - MEng, Electrical and Computer Engineering
ABOUT THEMIS K.
Service Delivery Engineer with hands-on experience supporting complex SaaS and IoT systems,underpinned by solid networking fundamentals and growing expertise in AWS infrastructureAdept at troubleshooting distributed systems, APIs and identity provider integrations. Having delivered in vendor, ISP and contractor environments, I bring proven adaptability and technical breadth.Certified in Cisco CCNA and AWS-SAA, and educated at the top engineering school in Greece and University College London (MSc). Focused on deepening my skills in cloud and on-premises infrastructure and automation
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