Thembi F.
Customer Success Account Manager at Microsoft
- Role
- Customer Success Account Manager at Microsoft
- Location
- Windsor, CT, US
- LinkedIn followers
- 500 followers
About Thembi F.
EXECUTIVE SUMMARY:Versatile Senior Digital Manager, who possesses strong technical and managerial skills with an impressive track record with years of hands-on experience in strategic business planning, project and portfolio management. Visionary and goal oriented Manager able to build, lead and motivate cross-functional and international teams to positive fiscal bottom-line project results. Proven track record to successfully analyze critical business requirements and identify potential road blocks that are turned into opportunities to develop innovative solutions and improved customer service. Skillful at incentivizing Business Partners’ in collaborative involvement for the purpose of increased business productivity.Areas of Expertise: Program Management Global Resource Management Change Management Strategic Planning Risk Management Vendor Management Business Analysis & System Design Facilitation & Presentation Skills Staff Training & Development Performance Management Budget Tracking & Reporting Process improvement Data Analysis/Mining Compliance Management Office365 Enterprise Content Management
Experience
Customer Success Account Manager
Apr 2021 — Present · Hartford, CT, US
Assist our customers achieve their digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. My priority is the customers\' successful adoption and productive use of Microsoft cloud technologies.
Education
Carnegie Mellon University
Bachelor of Science - BS, Information Systems
1989 — 1992
Howard University
Masters of Science, Computer Science
1995 — 1997
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