Themba Wirz

Lead Client Experience Business Partner Emea @Fiserv

Southend-On-Sea, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2021 — Present

Lead Client Experience Business Partner Emea @Fiserv

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England, GB

Since joining Fiserv, I\'ve successfully cultivated strong partnerships with internal and external stakeholders, facilitating the promotion of a customer-centric approach throughout the EMEA region. Consequently, we\'ve revitalized the entire Voice of Customer (VOC) framework, enhancing our ability to gauge customer satisfaction and implement meaningful enhancements to elevate overall customer experience.

EDUCATION

2017 — 2019

Progress to excellence

NVQ - level 5 Diploma

N/A

Dielsdorf, Zurich, CH

High School

N/A

CFA business skills at work

NVQ - Level 3 Diploma

SKILLS

German-EnglishCustomer RetentionCustomer ServiceGeneral InsuranceNew Business DevelopmentNegotiationMicrosoft OfficeSalesManagementCustomer ExperienceBilingualCold CallingComplianceSales ManagementData AnalysisContact CentersSuccess DrivenStrategic PlanningCoaching StaffProject ManagementAccount ManagementChange ManagementPresentationsCoachingBusiness DevelopmentCall CentersRelationship ManagementStaff DevelopmentTeam LeadershipInsuranceCommunicationTime ManagementWorkforce ManagementData ManagementSwiss GermanTeam ManagementQuality Control

ABOUT THEMBA WIRZ

Passionate and innovative CX professional fluent in Swiss German, with a knack for…

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Themba Wirz — Lead Client Experience Business Partner Emea at Fiserv in Southend-On-Sea, GB | Unifers