Thema Green
Human Factors Engineer | UX Researcher | Systems Thinker | Research into UX-Driven R&D, Safety & Ethical AI
- Role
- Customer Experience Manager at Green Home Realty, Llc
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Thema Green
Hey, I\'m Thema I\'m a recent grad from George Mason University. I\'m also a…
Experience
Customer Experience Manager
Aug 2025 — Present · DC, US
Enhance Client Interactions: Oversee and refine the entire client journey, from initial inquiry to post-closing follow-up, ensuring seamless and positive experiences at every touchpoint. Optimize Internal Processes: Collaborate with agents and staff to identify and eliminate inefficiencies in workflows, leveraging human factors principles to improve usability and reduce friction. Implement Feedback Mechanisms: Design and analyze client satisfaction surveys and feedback channels to gather insights, translating them into actionable strategies for continuous improvement. Coordinate Cross-Functional Teams: Work closely with marketing, sales, and operations to align customer experience initiatives with business objectives, ensuring a cohesive approach to client engagement. Utilize Technology Effectively: Manage and optimize CRM systems and other digital tools to streamline client interactions, ensuring they are intuitive and meet user needs. Train and Support Staff: Develop training programs to enhance team members\' understanding of customer experience best practices, fostering a client-centric culture within the organization.
Education
University of Massachusetts Amherst
Human Performance Research - Paid Internship
2023 — 2023
Coursera (Google)
Certification in UX Research & UX Design
2021 — 2023
George Mason University
Psychology B.S.
2021 — 2025
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.