Katie Robbins
Assistant Manager, Functional Consulting @Knack Systems
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WORK HISTORY
Assistant Manager, Functional Consulting @Knack Systems
Woodbridge, NJ, US
As a functional lead with Knack Systems, I enable and empower customer experiences through the guided implementation of SAP C4C.* Providing domain expertise in identifying and evaluating commerce system requirements for client’s initiatives and guiding them to the best practices to meet their business objectives and user needs.* Working closely with client stakeholders and business users and cross-functional delivery teams over the lifecycle of a project to gather and document solution requirements.* Developing user requirements, functional specifications, data models, and process flow diagrams to communicate scope to client and delivery team members.* Supporting Pre-Sales activities such as discovery calls, prototype development, and preparation of ROMs, POCs, SOWs, RFP responses, and solution proposals.* Establishing best practices, standards, and templates to ensure consistent and efficient delivery.
EDUCATION
Fredonia High School
HS Diploma, General
University of Dayton
Bachelor of Science, Management Information Systems; Marketing
ABOUT KATIE ROBBINS
10+ years of business analyst and digital commerce experience, combine with strong capabilities in business strategy, digital marketing, and information management, has allowed me to be at the forefront of many teams delivering impactful results that align with client goals in the eCommerce space. My experiences have enabled the creation of innovative digital commerce solutions, emphasizing customer satisfaction all while maintaining the overall focus of empowering organizations to optimize their digital strategies through data-driven insights and collaborative technology consulting.
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