Theja Yamjala

About Theja Yamjala

Dedicated professional with 9 years of IT experience and over 8 years of experience on ServiceNow suite as a Developer in delivering medium to large-scale implementations.•Excellent knowledge in Development, implementation of ServiceNow and development of service now modules.•Hands on experience on several ServiceNow modules such as Strategic Portfolio management, Contract management, Incident management, Change management, Service catalog, Problem management, knowledge base, and Notifications.

Experience

1. Servicenow Developer

   ExpediteInfoTech, Inc.

   Jul 2022 — Present · Rockville, MD, US

   Communicating with end users, identifying their difficulties and changing the applications as per theirrequirements.Implemented SLAs, ACLs, Catalog Client Scripts, Catalog UI Policies as per the requirements.Integrated with Active Directory using LDAP for authentication and Loaded users, groups and roles intoServiceNow.Organized and participated in Scrum agile meetings, Daily stand ups, Sprint planning, Story grooming andRetrospective.Worked with the Product Owner to define project scope, user stories, tasks, objectives, and timelines.Used Glide Record to retrieve and update data on different business conditions.Developed ESS functionality and implemented appropriate workflow.Designed Workflows, Reports, Dashboards, and Surveys.Creation of Workflows and Execution plans for the catalog items in ServiceNow.Configured SSO Integration and login process customization for ServiceNow using SAML 2.0.Creation of UI pages for a better visual appearance in catalog items in ServiceNow.Configuration of Email Notifications and Alerts to notify users about specific activities in the system such asupdates to Change and Problem requests.Used Access Control Rules for securing and providing the right access to right person/role.Performed Data migration of CI Attributes for CMDB using Import sets.Worked extensively on external integrations using Web Services, MID Server, LDAP.Integrated LDAP with ServiceNow Application to enhance application security.Loading data from external files using Import sets.Writing Data Sources, Transform Maps and properly analyzing Coalesce to avoid duplicates in ServiceNow.Worked on migration between various ServiceNow environments (Rome to San Diego and San Diego to Utah).Develop used cases, process diagrams and requirements using stories and scrum tasks in ServiceNow.Worked on all the support activities in each quarter(PI Planning and Coaching corner).