Pintu Pandit

About Pintu Pandit

I help SaaS businesses turn new signups into long-term power users. At NeoDove, I work…

Experience

1. Crm Support Specialist

   Neodove

   Jun 2025 — Present · Bengaluru, IN

   Delivered end-to-end CRM support for SME/SMB clients, including setup, onboarding, training, and ongoing technical assistance- Integrated NeoDove CRM with platforms such as Meta, WhatsApp APIs (WATI, AiSensy, Interakt), Google Ads, Forms, Sheets, Shopify, Razorpay, IndiaMART, and Wix- Designed and deployed automation workflows using Zapier and Pabbly to streamline lead creation and ensure real-time CRM data sync- Handled API/Webhook implementations, conducted Postman testing, and worked with engineering teams to resolve bugs and handle escalations- Managed IVR systems (Exotel, MyOperator, TeleCMI), overseeing setup, configuration, and troubleshooting for seamless call operations- Led client onboarding and activation processes, increasing CRM adoption through tailored training, QBRs, and continuous user engagement- Reduced churn and improved retention by proactively supporting clients and upselling value-added services such as WhatsApp APIs, IVR, SMS/Voice Blasts, and additional user licenses- Conducted internal product training and authored knowledge base documentation to ensure consistent support across the team- Mentored new team members to accelerate onboarding and maintain high-quality client experiences- Collaborated cross-functionally with product, engineering, and sales teams to advocate for client needs and improve platform functionality- Monitored client health metrics and usage data to drive engagement, identify upsell opportunities, and support renewals.

Education

• The Aryans School

  ICSE, English | Mathematics | Science | Social Science | Hindi

• Adarsh Madhyamik Vidyalaya

  WBCHSE, Mathematics | Physics | Chemistry | Biology

• Guru Nanak Institute of Technology , Kolkata

  🎓 Bachelor of Technology, ECE