Geoff McDonald

About Geoff McDonald

Most companies are sitting on a goldmine of customer feedback and doing almost nothing with it.Reviews, NPS scores, support tickets, survey responses — it all piles up. Maybe someone reads it. Maybe it lands in a spreadsheet. But it rarely changes how the business actually operates.That’s the problem I’m solving at Ambassador.We built an AI platform that ingests customer feedback from every channel, turns it into actionable intelligence, and uses it to drive real growth — better retention, smarter acquisition, and products that actually reflect what customers are asking for.Before Ambassador, I spent 15+ years building internet companies, leading teams across product, marketing, and client services. I’ve seen firsthand how the companies that listen to their customers the fastest are the ones that win.Today, our team is focused on one mission: making customer feedback the most valuable data source in your business.If you’re a brand that cares about what your customers think — and wants to actually do something about it — let’s talk. g••••@getambassador.com | getambassador.com

Experience

1. CEO Ambassador

   Ambassador Software

   Jan 2021 — Present

Education

• Montana State University-Bozeman

  Bachelor of Applied Science - BASc, International Business and Liberal Studies