Gary Jacobs

Experience

1. Executive Director

   Transforming Age

   Oct 2021 — Present · Seattle, WA, US

   Responsible for all operational initiatives and metrics for this exceptional, thriving lakefront community• Led Parkshore to highly-successful post pandemic Financial Recovery through strategic quality, culture and service initiatives• Set record financial performance for Net Operating Income, Net Operating Margin, Revenue Per Available Room, Revenue Per Occupied Room, Cash flow• Introduced Touch of Class service approach resulting in excellent resident satisfaction and willingness to recommend scores. Increased Google Review score from 2.6 to current 4.3• Increased campus-wide census from 82% to 97% while increasing Community Fees 500% and Entrance Fees by up to 73%• Inspired unparalleled programming resulting in unprecedented resident engagement levels• Earned Great Place to Work Certification for Team Satisfaction. Reduced annual turnover from 90% to 20% in 3 years• VIP Speaker LeadingAge National 20•••52-L) “How to Rally Your Team Around a Culture of Excellence”• Speaker at LeadingAge Washington 2023 “Cultivating a Culture of Excellence”• Presenter at TA Leadership Summit -Innovation in Action-Robots serving in dining room• Responsible for multiple initiatives being adopted by sister communities\' enterprise-wide:• Speed to hire- reduced hiring process from two weeks to one day. This helped us start new hires right away and eliminated candidates ongoing job searches while waiting for results• Just One- is a positive and successful marketing approach to take pressure off marketers so the urgency to fill the community doesn’t negatively translate to prospects. It also helps marketers focus on each individual they tour which leads to excellent tour to move-in percentages• Robots- sourced the tray delivery dining robots at LeadingAge National in Denver and set up the successful pilot, helping deliver robots to all Transforming Age communities by end of 2025• Fostered ongoing service relationships with Mary’s Place and Food Lifeline

Education

• Brigham Young University

  Pre-Medicine/Pre-Medical Studies

  1984 — 1987