Gabriel Castro

About Gabriel Castro

Seasoned Project Manager Professional, Certified Scrum Master, Certified Product Owner j••••••••@gmail.com Why I work. Because I want to add value and do it with excellence in all things. I aspire to lead teams and build trust. I thrive in collaborative environments that add value to organizations. I aspire to have a positive attitude that brings results. Why me. Because I know how to lead complex and high-impact projects & programs with ease. I collaborate & I am a team player. I facilitate teamwork and trust. I communicate clearly and concisely. I bring over 20 years of experience from many areas of IT and from many industries. Key Skills. Project Management (PMI-PMP) Scrum Master (CSM) Product Owner (CSPO) IT Infrastructure Application Development Artificial Intelligence Cloud Migrations Spanish, English, Portuguese Network, Desktop, Voice, Data Legal, Retail, Finance Banking, Healthcare, Manufacturing Telecom, Customer Facing I have been in IT over 20 years. I have worked on multiple areas of IT (App/Dev, Hardware and Software Implementations, Infrastructure, IPT, data center, cloud, WAN/LAN/Layer 2, M&A and others). I am experienced in Legal, Retail, Finance, Banking, Healthcare, Manufacturing, Telecom & Government. I have managed project budgets of large global enterprise projects, ranging from $500k up to $10M, for up to 1,200+ locations around the world. I have worked with global team ranging from 2-30 people. I have mentored many fellow managers. I have led the way using Agile principles and values, promoting the framework and best practices. My services are highly sought by past clients who call me back to work with them on new assignments. Recognitions • 3M’s best of “Network Access Control” • Best Buy’s \"Golden Geek\" award • AT & T’s “Best in Wireless”, “Circle of Excellence” and “Spirit of Excellence” awards • Mexico’s National Board of Education Scholarship Education BS Electrical and Computer Engineering. Universidad de las Américas Puebla (1996) MS Computer Science. University of Phoenix (2003) Professional Certifications PMI-Project Manager Professional (2005) Scrum Alliance Scrum Master (2010) Scrum Alliance Product Owner (2018)

Experience

1. Team Leader Product Owner Sr Pm of Conversational Ai

   Verbio By Capacity

   Nov 2022 — Present

   In this role: • I lead a scrum team of 8. • I motivate cross-functional teams towards achieving the mission of “helping people communicate with machines by voice in a natural way in the Americas and the United Kingdom”. • I lead implementations of Conversational AI & Natural Language Understanding projects/programs. • I face customers from major Telecommunications companies in the United States, the UK & LATAM. • I participate in RFP responses and customer meetings to assist the winning of new business. • I review and apply the SOW requirements and lead implementation projects. • I help create Objectives and Key Results for the team that aligned with the company’s North Star. • I help translate the organizational OKRs into good OKRs and Health Metrics. • I collaborate with linguistic and engineering managers to do all of the above.

Education

• University of Phoenix

  MSCIS, Computer and Information Sciences

  2001 — 2003

• Universidad de las Américas, A.C.

  BS, Electrical and Computer Engineering

  1991 — 1996