Theeloshini Pillay
Senior Business Analyst @Mutual Fire Insurance
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WORK HISTORY
Senior Business Analyst @Mutual Fire Insurance
Langley, BC, CA
Led analysis, configuration, and testing of the strategic Renewals project, resulting in on- time delivery and a 90% issue-free deployment.*Drove analysis, configuration, and testing efforts for the strategic New Business project, achieving on-time delivery with minimal post-launch issues and strong stakeholder satisfaction.*Defined and managed business, functional and technical requirements from inception to implementation including testing and providing post implementation support.*Monitored and enhanced existing operational workflows, addressing issues and driving improvements to maximize operational efficiency.*Managed vendor relationships to facilitate the fast-paced delivery of projects, ensuring full compliance with requirements and timely execution.*Provided stakeholders with key insights into existing products and processes, facilitating smoother decision-making and process alignment.
EDUCATION
University of South Africa/Universiteit van Suid-Afrika
Bachelor's Degree, Honours Information Systems
University of KwaZulu-Natal
Bachelor's Degree, Computer Science
University of the Witwatersrand
Master's Degree, Software Engineering
IIBA
CBAP, Business Analysis
ABOUT THEELOSHINI PILLAY
Solutions-driven business analyst with 20+ years’ experience leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals. Possesses excellent interpersonal skills and capable of resolving multiple & complex issues coupled with motivating junior subordinates to peak performance. Seek opportunities to transform company practices into fresh, cost-effective solutions leading to more efficient operations.
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