Diamond Clay
Executive Administrative Assistant @Great Lakes Water Authority
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WORK HISTORY
Executive Administrative Assistant @Great Lakes Water Authority
Provided executive administrative support to senior leadership, preparing reports, and coordinating cross-departmental communications-Designed and implemented an internal Microsoft Teams-based dashboard and staffing resource tracker to streamline project visibility and workforce planning-Developed and rolled out Standard Operating Procedures (SOPs) for maintenance operations, technician certifications, and project reporting-Led team adoption of Microsoft Loop, Planner, and Teams workflows, creating live training sessions and user guides to drive digital transformation initiatives-Supported organizational upskilling initiatives by aligning workforce development with DOL and MWEA standards-Collaborated with HR, IT, and Operations teams on process improvement projects, maintenance certification pathways, and resource allocation audits.
EDUCATION
Tianjin University of Commerce China
Bachelor's degree, Business Administration and Management, General
Eastern Michigan University
Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General
Cass Technical High School
Architecture
Eastern Michigan University
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
SKILLS
ABOUT DIAMOND CLAY
I turn chaos into clean operations by bridging the gap between people, process, and technology.With over 10 years of experience across executive support, human resources, business operations, and small business consulting, I specialize in building systems that help teams and entrepreneurs scale smarter — not harder. Known as the business bestie, I help entrepreneurs turn their side hustles into serious businesses with the use of CRMs, automation, and SAAS to scale their business!From setting up CRMs and automations to guiding entrepreneurs through business credit funding, I’m passionate about making growth accessible, strategic, and sustainable. Whether it’s optimizing a corporation’s internal processes or helping small businesses structure for funding, I bring a cross-functional background in business administration, HR operations, SaaS platforms, and project logistics.Areas of expertise: CRM Setup and Automation (GoHighLevel, HubSpot, Microsoft Teams) Business Credit and Funding Readiness Small Business Systems and SOPs Client Operations and Scaling Strategies Human Resources AdministrationI believe real growth happens when strategy, systems, and support come together — and that’s exactly what I help deliver.
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