Diamond Clay

About Diamond Clay

I turn chaos into clean operations by bridging the gap between people, process, and technology.With over 10 years of experience across executive support, human resources, business operations, and small business consulting, I specialize in building systems that help teams and entrepreneurs scale smarter — not harder. Known as the business bestie, I help entrepreneurs turn their side hustles into serious businesses with the use of CRMs, automation, and SAAS to scale their business!From setting up CRMs and automations to guiding entrepreneurs through business credit funding, I’m passionate about making growth accessible, strategic, and sustainable. Whether it’s optimizing a corporation’s internal processes or helping small businesses structure for funding, I bring a cross-functional background in business administration, HR operations, SaaS platforms, and project logistics.Areas of expertise: CRM Setup and Automation (GoHighLevel, HubSpot, Microsoft Teams) Business Credit and Funding Readiness Small Business Systems and SOPs Client Operations and Scaling Strategies Human Resources AdministrationI believe real growth happens when strategy, systems, and support come together — and that’s exactly what I help deliver.

Experience

1. Executive Administrative Assistant

   Great Lakes Water Authority

   Aug 2024 — Present

   Provided executive administrative support to senior leadership, preparing reports, and coordinating cross-departmental communications-Designed and implemented an internal Microsoft Teams-based dashboard and staffing resource tracker to streamline project visibility and workforce planning-Developed and rolled out Standard Operating Procedures (SOPs) for maintenance operations, technician certifications, and project reporting-Led team adoption of Microsoft Loop, Planner, and Teams workflows, creating live training sessions and user guides to drive digital transformation initiatives-Supported organizational upskilling initiatives by aligning workforce development with DOL and MWEA standards-Collaborated with HR, IT, and Operations teams on process improvement projects, maintenance certification pathways, and resource allocation audits.

Education

• Tianjin University of Commerce China

  Bachelor's degree, Business Administration and Management, General

  2016 — 2016

• Eastern Michigan University

  Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General

  2017 — 2018

• Cass Technical High School

  Architecture

  2009 — 2013

• Eastern Michigan University

  Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General

  2013 — 2017

Skills

• Mathematics
• Basic Html
• Persuasion
• Member Retention
• Team Leadership
• Css
• Social Media Marketing
• Cuustomer Service
• Management
• Employee Engagement
• Time Management
• Microsoft Office
• Sales
• Organizational Behavior
• Customer Satisfaction
• Communication
• Cold Calling
• Event Planning