Jeremy Knox

About Jeremy Knox

Software Engineering Leader | Technical Manager | Building High-Performance Teams in Enterprise AnalyticsWith over 17 years of software engineering experience, I lead high-performing engineering teams and drive technical excellence in enterprise software development. Currently managing 12 engineers across Web and Mobile products at SAS, where I\'ve delivered solutions to 100+ enterprise customers and improved delivery efficiency by 30%.Engineering Leadership & Execution:I excel at leading cross-functional teams through complex technical challenges, from modernizing legacy systems to implementing scalable CI/CD pipelines. My experience spans the full software development lifecycle, managing everything from requirements analysis and architecture design to deployment and ongoing maintenance while maintaining 99.9% uptime and comprehensive security standards.Technical Excellence:Throughout my career at industry leaders like Pendo, Genesys, and ChannelAdvisor, I\'ve consistently delivered scalable solutions handling hundreds of millions of events daily. I specialize in building robust backend systems, optimizing performance bottlenecks, and architecting solutions that scale with business growth. My technical expertise spans multiple languages and platforms, from microservices architectures to cloud infrastructure.Team Development & Strategy:I\'m passionate about mentoring engineers to accelerate their career growth and building high-performing teams that deliver exceptional results. I focus on translating complex technical requirements into clear deliverables while fostering collaboration between engineering, product, and business stakeholders.Innovation & Continuous Learning:Outside of my corporate role, I stay at the forefront of emerging technologies, exploring AI, blockchain, and modern development practices through personal projects and continuous learning. This passion for innovation helps me bring fresh perspectives and cutting-edge solutions to traditional enterprise challenges.Ready to tackle complex engineering challenges and lead teams that deliver measurable business impact.Follow my journey in the world of Agentic AI ->

Experience

1. Software Engineering Manager - Customer Intelligence Web & Mobile Team

   SAS

   Dec 2023 — Present · Cary, NC, US

   Lead a high-performing team of 12 engineers (front-end, back-end, mobile, and automation) serving 100+ enterprise customers. Manage entry-level through principal-level engineers across multiple time zones, delivering critical marketing intelligence solutions.Key Achievements:Product Impact: Delivered tagging solution v2.0, directly benefiting 100+ customers and SMS campaign functionality for marketersOperational Excellence: Improved delivery speed by 30% through streamlined development processes and CI/CD pipeline migrationTeam Building: Successfully hired and onboarded high-impact engineers while mentoring team members and interns for career advancement. Positioned interns to succeed which led to 2 of 2 interns converting to FTE.Technical Leadership: Enhanced mobile SDK reliability and implemented proactive security vulnerability remediationStrategic Responsibilities: Partner with Product Management and R&D leadership on roadmap prioritization, write technical epics, and ensure seamless collaboration across domestic and international teams.

Education

• North Carolina Agricultural and Technical State University

  Bachelor of Science (B.S.), Computer Science

  2004 — 2009

Skills

• Web Development
• E-Commerce
• Coffeescript
• Test Driven Development
• Xml
• Online Marketing
• Rest
• Software Development
• Scrum
• C#
• .net
• Visual Basic
• Mockito
• Css
• Jenkins
• Linq
• Sumo Logic
• Twilio
• Amazon Web Services (Aws)
• Asp.net Mvc
• Sql
• Apache Zookeeper
• Linux
• Asp.net
• Wcf
• Databases
• Jquery
• Web Applications
• Agile Methodologies
• Microservices Architecture
• Software Engineering
• Redis
• Adobe Creative Suite
• Node.js
• Html5
• Soap
• Web Services
• Sharepoint
• Testing
• Go Language