Candice Washington
Senior Customer Success Professional | Data-Driven Customer Retention & Expansion | $300K+ in uncovered revenue, Avg. 325% YoY account growth & 120% engagement gains driving scalable retention strategies
- Role
- Consultant at Joi Lesan Consultancy
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Candice Washington
I\'m a strategist who helps organizations strengthen retention, improve client adoption…
Experience
Consultant
Jan 2021 — Present · Houston, TX, US
As a Process Improvement Consultant at Joi Lesan Consultancy, I help B2B service clients optimize revenue and operations through strategic process redesign and smart technology integration. I uncovered $300K in untapped revenue for a legal services client by analyzing customer behavior and streamlining service delivery. I design multi-system SaaS integrations—including ClickUp, Airtable, Zapier, and Salesforce—to support lifecycle management and engagement tracking. My work focuses on building customer-centric strategies that reduce friction, enhance satisfaction, and strengthen retention through targeted success frameworks.
Education
Butler University
Bachelor of Arts - BA
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